Shipping & Order FAQ

Orders are typically processed within 3–5 business days. Once your package has shipped, you'll receive a confirmation email with tracking information.

Please note that during product launches, preorders, holidays, or high-volume periods, processing times may be longer.

If your order contains a preorder item, it will ship on or around the estimated preorder date listed on the product page.

If your order includes both preorder and in-stock items, they may ship together unless otherwise stated.

As soon as your order ships, you'll receive a shipping confirmation email with a tracking number.

If you haven't received a tracking email, please check your spam or promotions folder before contacting us.

Tracking information can sometimes take 24–72 hours to update after your package has been shipped.

If there has been no movement after several business days, please contact us and we'll be happy to look into it.

We recommend:

• Checking around your delivery location.
• Asking household members or neighbors if they accepted the package.
• Contacting your local postal carrier.

If you're still unable to locate your package, please reach out to us and we'll do our best to help.

If your package appears to be lost, please contact us with your order number and we'll be happy to help.

If your tracking says "Delivered" but you still haven't received your order after checking with neighbors and your shipping carrier, please email us and we'll work with you to find the best solution.

We're sorry about that!

Please email us within 7 days of delivery and include:

• Your order number
• Photos of the item(s)
• Photos of the packaging (if applicable)
• A brief description of the issue

We'll work with you to make it right as quickly as possible.

If your order has not shipped yet, contact us immediately and we'll do our best to update the address.

Once an order has shipped, we're unable to change the delivery address.

We begin processing orders quickly, so changes or cancellations cannot be guaranteed.

If you need to make a change, contact us as soon as possible and we'll let you know if it's still possible.

If international shipping is available, eligible countries will appear during checkout.

Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.

If a package is returned because of an incorrect address or failed delivery attempts, we'll contact you to arrange reshipment. Additional shipping charges may apply.

If you need help with your order, we're here for you!

Please include your order number in your message so we can assist you more quickly.

Customer Support: meganswaugermerch@gmail.com

We aim to respond within 1–2 business days.